Repair service for Hong Kong/ Macau Genuine Samsung Smartphone at the Mainland China Designated Service Centres is provided subject to Samsung’s after-sales service policies in Mainland China (For further details, please visit ). Users may contact Customer Service Centres of the place of purchase (Hong Kong or Macau) for such service.Ģ. This service does not cover product returns or component replacements. Any Hong Kong/ Macau Genuine Samsung Smartphone (not applicable to batteries and other accessories) is eligible for local warranty service from the place of purchase, plus a one-year warranty service (warranty period is counted from date of purchase printed on sales invoice) at designated service centres in Mainland China ("Mainland China Designated Service Centres"), by presenting the original sales invoice issued by authorized dealers and warranty certificate (customer copy). Warranty terms and conditions for Hong Kong/ Macau Genuine Samsung Smartphone in Mainland China:ġ.With this initiative, Samsung users commuting between Mainland China and Hong Kong or between Mainland China and Macau can also enjoy after-sales services in Mainland China with greater convenience.įor any enquiries, please call Samsung customer hotlines: Users of Hong Kong/Macau Genuine Samsung Smartphone can now enjoy a one-year warranty service at Samsung-authorized service centres located in the key cities in Mainland China. Mainland China Warranty Service for Genuine Samsung Smartphone purchased from Hong Kong/Macau authorized dealers ("Hong Kong/Macau Genuine Samsung Mobile Phones"):ĭue to the close trade developments and collaborations across Mainland China, Hong Kong and Macau, Mainland China warranty service for Hong Kong/Macau Genuine Samsung Smartphone has been launched for Samsung users to enjoy comprehensive after-sales services.The warranty does not cover consumable parts, including but not limited to battery, that can be diminished over time, unless failure has occurred due to defects in materials or workmanship. The Company reserves the right in its sole and absolute discretion to use any refurbished (instead of brand-new) components in providing the repair service and charge the customers corresponding component fees according to the quotation.ġ2. Any alteration to this Warranty Card renders it invalid.ġ1. The Company shall not be responsible for any indirect or consequential loss, loss of profits and/or loss of data as a result of provision of repair service.ġ0. Data stored in the handsets may be lost after the inspection and / or repair and thus should be properly backed up by the customers beforehand. Customers are required to present this Warranty Card and the original sales invoice to the Company upon request for warranty service.ĩ. Please keep this Warranty Card in proper condition. Unless otherwise stipulated, this Warranty Card is only valid for product purchased in Hong Kong SAR or Macau SAR and any warranty shall only be applied in its respective region.Ĩ. For handsets with invisible defects, if customers request to collect their handsets after inspection and a repair quotation is delivered, the Company may not be able to restore the handsets back to the original defective status (including but not limited to handset frame, function and original defects).ħ. (b) any damage caused by misuse, misapplication of electricity, malicious acts, negligence, inflow of any liquid or dirt, accident, natural calamities, or physical force.Ħ. (a) any willful modification, alteration or repair in any way made to any part of the product by any persons other than the Company or This warranty shall not apply and the repair charges shall be separately quoted by the Company in the event of: Built-in handsfree ear microphone is warranted for three (3) months from the date of sales invoice.Ĥ. Subject to Clause 12 hereunder, handset battery is warranted for one (1) year from the date of sales invoice.ģ. Valid Sales invoice must be issued by authorized resellers or affixed with model and serial number label printed by authorized distributors.Ģ. Company, Limited (hereinafter called the “Company”), free of charge repair service shall be provided by the Company within one (1) year commencing from the date of sales invoice. For handset and charger defects that occur under normal operating circumstances, subject to verification by Samsung Electronics H.K. Please read the following Product Warranty Terms and Conditions carefully before signing the service order receipt:ġ.
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